Refund policy

Return and Refund Policy

Effective Date: 03.07.2024

Our Policy

At Anime Wave, we strive to provide our customers with high-quality products and a great shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

Returns

  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain types of goods are exempt from being returned, such as perishable goods, custom products, and personal care items.
  • Return Period: You have 30 days from the date you received your item to request a return.
  • Proof of Purchase: To complete your return, we require a receipt or proof of purchase.

How to Initiate a Return

  1. Contact Us: Email our customer service team at animewave885@gmail.com with your order number and reason for the return.
  2. Approval: Once your return is approved, we will provide you with a return shipping address and instructions.
  3. Shipping: Ship the item back to us at the provided address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

  • Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund.
  • Approval: If your return is approved, we will initiate a refund to your original method of payment.
  • Processing Time: Refunds will be processed within 10 business days depending on your payment provider.

Late or Missing Refunds

  • Check Your Account: If you haven’t received a refund yet, first check your bank account or payment method.
  • Contact Your Bank: Then contact your bank or credit card company, as it may take some time before your refund is officially posted.
  • Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at animewave885@gmail.com.

Exchanges

  • Damaged or Defective Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at animewave885@gmail.com and we will provide instructions for the exchange process.

Non-Returnable Items

  • Custom Orders: Personalized items cannot be returned.
  • Perishable Goods: Food, flowers, newspapers, or magazines.
  • Health and Personal Care Items: Some health and personal care items.

Sale Items

  • Discounted Items: Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

Shipping

  • Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Shipping Address: To return your product, you should mail your product to: [Your Return Address]

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

  • Email: animewave885@gmail.com

Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.