Shipping policy

Shipping Policy

Effective Date: 03.07.2024

General Information

At Anime Wave, we strive to provide you with the best shopping experience. This Shipping Policy outlines how we handle shipping for our shop.

Order Processing Time

  • Processing Time: Orders are processed within 3-5 business days after payment is received. Orders are not processed or shipped on weekends or holidays.
  • Custom Orders: Some products may require additional processing time. Please refer to the product description for specific details.

Shipping Methods and Delivery Times

We partner with multiple suppliers from different regions, primarily China, to bring you a wide variety of products. The delivery time for your order depends on your location and the shipping method chosen.

  • Shipping:

    • Delivery Time: Typically 10-20 business days.

Shipping Destinations

  • We offer worldwide shipping. Shipping rates and delivery times may vary depending on the destination.
  • Please note that delivery to remote locations may take longer and may incur additional shipping fees.

Order Tracking

  • Once your order has been shipped, you will receive an email notification with tracking information. You can track your order using the link provided in the email.
  • If you do not receive your tracking information within 7 days of placing your order, please contact our customer service at animewave885@gmail.com.

Customs, Duties, and Taxes

  • International Orders: Orders shipped internationally may be subject to customs, duties, and taxes levied by the destination country. These charges are the responsibility of the customer.
  • Customs Procedures: Customs procedures can cause delays beyond our original delivery estimates. We appreciate your patience and understanding in such cases.

Shipping Delays

  • Unforeseen Delays: Occasionally, there may be shipping delays beyond our control due to factors such as customs processing times, public holidays, and unforeseen circumstances.
  • Updates: We will keep you informed of any significant delays and provide updated delivery estimates.

Lost or Damaged Items

  • Lost Packages: If your order is lost in transit, please contact us immediately at animewave885@gmail.com. We will work with the shipping carrier to resolve the issue as quickly as possible.
  • Damaged Items: If your order arrives damaged, please retain all packaging materials and damaged goods. Contact us immediately at animewave885@gmail.com with your order number and photos of the damaged items.

Changes to This Policy

  • We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.

Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:

  • Email: animewave885@gmail.com